Terms of business
PLEASE READ ***** VERY IMPORTANT. All prices are non-negotiable and priced individually for your cake as requested.
Your order will only be booked & confirmed once a retainer of £50 for celebration cakes and £100 for wedding orders has been paid. For orders below £50 the full amount is required at the time of booking. The balance is due 7 days before collection date -celebration or 28 days for a wedding or your cake will not be made.
AN EMAIL ADDRESS & TELEPHONE NUMBER IS REQUIRED AT TIME OF BOOKING. All details must be given no later than 4 weeks before collection date. I will no longer be chasing for these as it is your responsibility. Enquiry dates will be held for 48 hrs and then will be released again. If any deposit/final details/balance are not paid by the requested date then the order is regarded as not required. Should you have any problems paying the balance at the required time please speak to me.
Bookings may be postponed/rescheduled depending on extreme circumstances & my availability. Please let me know of any changes asap. Cancellations may incur an admin fee to cover costs of my time & tasters etc provided at initial appointment and any work/items already started. Prices quoted do not include delivery. Any changes to your order must be made in writing & may incur an extra charge. Each cake is made individually completely by hand; therefore, some variations will occur from the design requested from another.
All allergies must be given in writing in advance. This is a working kitchen that handles nuts, dairy, gluten & eggs etc on a regular basis so please consider the risk before you book. Some cakes will contain inedible items and must be removed before consumption, you will be provided with a written advisory note when you collect. Your order is baked to ensure it is as fresh as possible for the date of collection.
All cakes are completely made from natural ingredients with little or no additives or preservatives that extend shelf life so please treat your order as a fresh item to be consumed as early as possible. It becomes the purchasers responsibility to ensure the storage conditions are adhered to, I will not liable if items are not consumed during the recommended time frame stated or if they are stored in an incorrect manner.
Your cake must be collected at the agreed time and day or any monies paid will be forfeited. Once collected the order becomes your responsibility and I will not be held responsible for any damage incurred once it leaves the premises. You will be advised how to transport your order before you leave and on the information slip. It is the customers responsibility to ensure everything is correct before accepting the order.
Classes will commence & finish at the scheduled times. Please arrive 10 minutes before as class will start promptly at the scheduled time. Classes may run over or be shorter depending on student ability so please consider this when making travel arrangements. To book a class the full amount is required and is non-refundable.
I reserve the right to photograph all orders and during classes for social media etc. I will also photograph/video your order before delivery/collection for our own reference. We will not publicise any photographs until your occasion has passed.